Handle inbound channel claims
Work the reviewer queue for chargebacks and billbacks your downstream partners raise against you in ClaimDS — review each against its agreement, then approve, dispute or reconcile.
When you sell through a channel, your partners pass agreed benefits down the line and then bill you back — as chargebacks or billbacks. ClaimDS collects these as inbound channel claims in a reviewer queue, so each is checked against its agreement before any money is committed.
Why a reviewer queue
An inbound claim is a request, not a fact — so it gets reviewed. Working them from one queue, each checked against the agreement it cites, is what stops you from paying back amounts that were never actually owed.
Work the queue
Follow the numbered steps below. For the underlying concept, see chargebacks and billbacks; approved claims flow into reconciliation.
Step-by-step
Open Claims → Sales → Inbound
Go to Claims, choose Sales, and open the inbound channel claims queue. This is where the chargebacks and billbacks your downstream partners raise against you arrive for review.
Open a claim and check it against its agreement
Open an inbound claim to see what the partner is claiming and why. Check it against the agreement or scheme it cites, so you're approving what was actually agreed rather than whatever arrived on the statement.
Approve, or dispute
If the claim is valid, approve it so it flows toward reconciliation and settlement. If it isn't — wrong amount, not covered by the agreement — dispute it; the dispute is tracked on the record.
Add an inbound claim manually if needed
If a partner's claim arrives outside the normal flow, you can create the inbound channel claim yourself from New, so it's captured and worked like any other rather than handled off-system.
Carry it into reconciliation
Approved inbound claims join that principal's reconciliation, so the chargeback or billback settles against an agreed, matched figure.
Frequently asked
What's the difference between a chargeback and a billback here?
In ClaimDS both are handled as inbound channel claims — a partner billing you back for an agreed amount. The terms vary by industry; the flow is the same.
Where do disputed inbound claims go?
A disputed claim is tracked with its decision and notes, so the conversation with the partner has a record rather than living in email.
Still stuck?
Book a demo and we'll walk through it on your own data — or just talk to us.