Dispute a claim or deduction
When a claim, chargeback or deduction isn't right, dispute it in ClaimDS instead of accepting it — so the disagreement is recorded, worked, and resolved on a clear trail.
Not every claim, chargeback or deduction is correct. Disputing is how you push back without losing the trail — the disagreement is recorded, given a reason, and worked to a decision, rather than either swallowed silently or argued out over email.
Dispute, don't absorb
The expensive habit is accepting questionable deductions because chasing them is tedious. ClaimDS makes disputing a first-class action with its own status and a recorded reason, so a genuine disagreement is tracked to resolution and ends in an agreed, settled figure.
Raise and resolve a dispute
Follow the numbered steps below. For modelling a hard one first, the what-if scenario tools include a deduction-dispute builder; for the deduction inbox itself, see handle an inbound deduction.
Step-by-step
Open the item you disagree with
Open the claim, inbound chargeback, or deduction you don't accept. Disputing is the alternative to accepting — use it when the amount, the reason, or the coverage is wrong.
Raise the dispute with a reason
Mark the item as disputed and record why. The reason and notes travel with the item, so anyone picking it up later sees the basis for the disagreement rather than guessing.
Work it toward a resolution
A dispute follows its own path to a decision — accepted, adjusted, or rejected — so it doesn't just sit as an unresolved gap. The status tells you where it stands at any moment.
Model a tricky deduction dispute
For a complex deduction, the Smart deduction-dispute scenario builder lets you model how it could resolve before you commit a position — so you go into the partner conversation prepared.
Settle the agreed outcome
Once resolved, the agreed figure flows into reconciliation and settlement like any other — so the dispute ends in a settled number, not an argument left open.
Frequently asked
Should I accept a deduction I'm not sure about?
No — dispute it. Accepting an uncertain deduction writes off money by default. Disputing keeps it open and on the record until it's genuinely resolved.
Is there a record of who decided a dispute?
Yes. Like every change in ClaimDS, dispute decisions are captured in the audit trail with the actor and time.
Still stuck?
Book a demo and we'll walk through it on your own data — or just talk to us.