What are chargebacks and billbacks?
Chargebacks and billbacks are claims a downstream channel partner raises against you to recover an agreed amount. Here's what they mean and how ClaimDS handles them as inbound channel claims.
A chargeback (also called a billback in many channels) is a claim a downstream partner raises against you to recover an agreed amount — typically a rebate, a scheme payout, or a price difference they're entitled to. In ClaimDS both arrive through the same mechanism: an inbound channel claim.
What they mean
When you sell through a channel, your partners pass agreed benefits down the line and then bill you back for them. The terms "chargeback" and "billback" are used differently across industries, but in practice they describe the same thing here — money a partner claims back from you under an agreement.
How they differ from a deduction
A chargeback or billback is a claim the partner raises, which you review and process. A deduction is different: it's an amount a customer has already taken off an invoice. ClaimDS keeps the two separate because one is a request to be assessed and the other is a fact to be reconciled.
How ClaimDS handles them
Inbound chargebacks and billbacks land in a reviewer queue under Claims, where each is checked against the agreement it relates to, approved or disputed, and then carried into reconciliation and settlement. Because they're matched to the agreement and the underlying records, you settle what was genuinely agreed rather than whatever figure arrived on the partner's statement.
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