You can't sign in
Work through the common ClaimDS sign-in problems — wrong password, a locked account after too many attempts, an expired session, or no access to the workspace.
Most sign-in problems are one of a handful of specific situations, and the message on screen tells you which one. Match the message you see to the matching fix below.
What the message is telling you
- "Invalid email or password" — the credentials didn't match. Fix the typo or reset the password.
- "Too many failed sign-in attempts. Try again in 15 minutes." — the account is temporarily locked. Wait it out.
- "Session expired" — you were signed out for inactivity. Sign in again.
- "No access to that workspace" — your account isn't a member. Ask for an invite.
How to resolve it
The steps below cover each of these in turn. If none of them apply — for example sign-in fails with a connection error — check your network and try again, and if it persists, contact us so we can look into it.
How to resolve it
Re-check your email and password
"Invalid email or password" means the combination didn't match. Check for typos and caps-lock, and confirm you're using the work email you signed up with. If you're not sure of the password, reset it (next step) rather than guessing repeatedly.
Reset your password if you're unsure
Use Forgot password on the sign-in screen to get a reset link by email, then set a new password. ClaimDS requires at least 12 characters with an uppercase letter, a lowercase letter and a digit.
Wait out an account lockout
After too many failed attempts ClaimDS temporarily locks the account and shows "Too many failed sign-in attempts. Try again in 15 minutes." This protects your account — wait the stated time, then sign in with the correct password (resetting it first if needed).
Sign in again after a session expires
"Session expired" simply means you were signed out for security after a period of inactivity. Sign in again to continue; you'll be returned to where you were heading.
Ask for an invite if you have no workspace access
"No access to that workspace" means your account exists but isn't a member of that workspace. Ask the workspace owner or an admin to invite you from Settings → Team.
Frequently asked
I never received the password-reset or verification email.
Check spam and confirm you used the same work email you registered with. Reset links expire, so request a fresh one if it's been a while.
Why do I get signed out after a while?
ClaimDS ends idle sessions for security. The timeout is configurable by an admin under Settings → Security.
Still stuck?
Book a demo and we'll walk through it on your own data — or just talk to us.