Add a counterparty
Add a customer, vendor or distributor to ClaimDS master data — with the GST identifiers, addresses and aliases that claims, credit notes and settlements all reference.
Counterparties are the partners everything else in ClaimDS points to — agreements, claims, credit notes, settlements. Getting a partner's record right once, here in master data, is what keeps every downstream document referencing one consistent, GST-valid identity.
Why master data comes first
A claim against a customer, a credit note to them, a settlement with them — all reference the same counterparty record. If that record is missing a GSTIN or split across two spellings, the problem shows up everywhere at once. Entering partners cleanly up front avoids that.
Add the counterparty
Follow the numbered steps below. If you're setting up in bulk, you'll usually import counterparties from Excel rather than adding them one by one — and if an import is flagged, see fixing counterparty import errors.
Step-by-step
Open Master Data → Counterparties
Go to Master Data and choose Counterparties. This is the single list of every trading partner — customers, vendors, and distributors who are both — that the rest of ClaimDS references.
Create a new counterparty
Choose New and enter the partner's name and type. A distributor who both buys from you and sells on your behalf can be marked as both a customer and a vendor on one record, rather than being entered twice.
Add the GST identifiers and address
Enter the GSTIN and address. ClaimDS validates the GSTIN format, and these details flow straight through to credit notes and to the place-of-supply derivation, so getting them right here prevents tax problems later.
Add any aliases
If the partner appears under different names in your invoices or statements, add those as aliases so claims and documents match the same record instead of fragmenting across spellings.
Save
Save the counterparty. It's now available to select on agreements, claims, reconciliation and settlements — one consistent record everywhere.
Frequently asked
A distributor is both my customer and my vendor — do I add them twice?
No. Mark the one counterparty as both, so their sales and purchase activity reference a single record rather than two that can drift apart.
Why does ClaimDS validate the GSTIN here?
Because the GSTIN flows through to credit notes, returns and place-of-supply. Catching a bad one at master-data entry is far cheaper than fixing it across every document later.
Still stuck?
Book a demo and we'll walk through it on your own data — or just talk to us.